I have a WD 1TB hard disk, recently it stopped working and crashes/freezes my windows when I try to access it. It was working fine a week before when I saved the backup of my system in it, after that I didnt use it for a week. when I connected it first time after that, first of all it’s usual name ‘My Passport’ wasnt showing in my computer, it was showing it as a local disk. When i tried to open it, it froze my windows, I had to take it off the port, and system was back to normal, it wouldnt let me troubleshoot or run any antivirus or spyware(freezes again). It is still under warranty and lot of my data is still in there. I am not a computer genius and any help will be apreciated for recovering the data and getting the disk back to normal. Help me please!
Hello,
Have you tried using a different cable?
Also have you tested the drive on a different computer?
i have tried using it on different computer but not cable yet
Hello there,
When you plugged to different computer, is it working fine ? or do you see same symtoms ?
How do you disconnect your drive normally ? just plug out when you are done or do you follow proper “Eject USB drive” from lower bottom of the taskbar?
There may be some pending writes that your drive is expecting and causing delay ? Try booting your computer under safe Mode and plugin your Externall drive and see how it behaves.
well, initially it wasnt working on other computers as well. then i tried device management, it asked me to scan and repair which helped the disk run temporarily. now it sometimes appear by its name and work normally(but slower) or it appears as local disk and doesnt work at all.
i try most of the times to not plug out the cable, but cant say i always do that.
I am facing a similar problem with my 1TB passport as well. It gets recognized after 5 mins or so and then runs terribly slow, i get 780 kb/s of transfer speeds…
same with other computers as well.