I had a Passport Essential 500gb backuping my desktop computer. And then I had a hard drive failure on the desktop. When plugging in the Passport to my laptop, I can not see the files from my desktop. I don’t even see the WD Smartware screen, telling me how many files were on the Passport.
Is there something about a Passport being registered to a specific computer? How do I get to my files that I assumed were backed up? The last time I checked I had something like 80gb of data stored on the Passport.
The problem with that is I don’t see the Smartware software anymore either. I’ve read conflicting user messages that reinstalling Smartware destroys the existing data; is that true?