Passport 4TB not showing up on WD Backup

WD External and Portable SSD Portable SSD
1

I received a new WD Passport 4TB yesterday and have been unable to do any backup with it yet.

Everything with it appears to work correctly. When I connect it to my computer (Windows 8.1) via USB, the light turns on, and I can hear it working. The computer recognizes it, and all the software downloaded correctly. Yet, when I open WD Backup, only Dropbox appears as an option for backing up.

I have tried uninstalling and re-installing all of the WD software. While I didn’t suspect it as a problem, I also added the external drive to exclusion lists on both Avast and Malwarebytes. I downloaded all the recent Windows updates as well. Along with that, I checked the services and ensured that all the WD services are running.

Does anyone have an idea about what might cause this problem and how to remedy it?

2

Hello,

Try formatting the drive, and if possible try on another computer as a troubleshooting step.

3

Thanks. I tested it another computer, and it works without any issues. I checked the drive format, and it is NTFS. Is there something further you recommend trying with the drive format?