I backed up all of my data from my C: on my computer onto My Passport Ultra, which I just purchased. I was at risk of losing all of my files, documents, videos, music, and photos becuase I believe I may have had a virus on my PC’s C: drive. I backed up all of my data onto My Passport Ultra, and reset my PC to factory settings becuase my system restore failed repeatedly. Now that my PC is up and running again, I am now trying to retrieve my data from My Passport Ultra, but have not been successful. I read instructions in the help tab, but they did not help to clarify the situation for me.
From what I read, if I read it correctly, it is saying that I must back up the My Passport Ultra before I can retrieve data from it. It is a 1TB, of which I used around 640GB. If I had the ability to back up the data anywhere, I would not have to had bought the My Passport Ultra. I have tried repeatedly, but to no avail.
When I click on the retrieve tab, the tab shows my C: drive, 2 options to retrieve files, and a picture of the My Passport (K:), but the “Data to Retrieve” section shows Files: 0 and Size: 0 kb.
Not sure what I am doing wrong. On the Backup tab, My Passport (K:) is showing files in light blue, which appear to be what I have on my C: now and a dark blue section which I beleive is the information I’m trying to retrieve called "Other backups 659.1 GB.
Please help.
Another quesiton, I thought this would work like a “drag” and “drop” system, but apparently it is not. I can deal with learning how to do that later.
Thanks,
Sal