My passport . not working

when i plugged my ext hd to my pc …it doesnot get detected in windows explorer… but i find it is connected through some commands on command prompt… lights are on and a spinning sound heard…cant acess files on it …

what to do ? did i lost my files is there a solution for this 

REGARDS.

JOHN:dizzy_face:

Hi, first try to run a test using DLG, or you can also check if the passport is recognized on the disk management window.

DLG

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTMzMDg5MjcxNC9zaWQvUFBBSGdnU2s%3D

Disk management

http://wdc.custhelp.com/app/answers/detail/a_id/1284/session/L3RpbWUvMTMzMDg5MjcyOC9zaWQvcmQ4TGdnU2s%3D