My Passport no longer works on my TV

WD External and Portable SSD External SSD for Windows
1

Hello,

I’ve been using this Passport for nearly a year and have simply plugged it into the USB port on my smart TV and when I hit source on my TV “Passport” would appear and when I clicked on it I was able to access all content on the Passport and watch videos.  When I try this it no longer works, any ideas as to why?

(I should mention that the Passport was hooked up to a Mac when my PC laptop that it’s always been used with was stolen however I wasn’t able to download anything and now I have a new PC laptop and have been able to view my files on the Passport and add new videos).

Any help is greatly appreciated.

Thanks.

2

Hello,

I recommend that you check what are the supported formats for your TV and make sure the drive is formatted accordingly.

Most TVs only recognize drives that are formatted as FAT32.