Just got a friends My Passport from him and it will not work correctly on my computer. I’ve tried it on two other PC’s without a hitch but mine won’t read it. When I first connected it it would not progess passed the “installing device software” in WIndows. It did this for about 10 minutes before I gave up and tried to close that. Then I tried checking for it in device manager and I could see it listed under “other devices” with a caution on it giving me a Code 28 when I checked the properties. I then tried installing the SES drivers, the SmartWare software and everything I could find on WD’s site. I’ve also googled several things and tried a few different things to little evail. The last thing I tried was to uninstall the device.
After that I installed the Smartware software and let it install the SES drivers thinking this would fix it. Now when I plug in the drive I get nothing and in device manager there is a “WD Drive Management devices” tab and a “WD SES Device” under that with a down arrow on it. When I open properties on that I get a Code 22 saying the device is disabled. If I try to enable it the window then freezes. I have tried going to “Manage” in my computer and looking under disk management for the device but it does not show.
I am using Windows 7 x86 64-bit Professional. I can include pictures of the device manager if needed.
Thank you for any help you can provide as I don’t want to have to call WD and wait on hold and waste minutes.
