I recently purchased a 500gb My Passport external hard drive for storage of some tv shows and such. I managed to download to the hard drive the first day or two without any hiccups but now any downloads that are writing to the hard drive will get interrupted and the hard drive disappears from the my computer window. If I’m trying to open a window on a browser while this error is occuring, it wont open and will show as “loading” indefinitely. Also, I’ve noticed that during this error, windows explorer stops working and the computer essentially freezes although i can still move the mouse around but not click on anything.
Now, as soon as i remove the hard drive from the computer, all the pages will load and the computer resumes normal operation. I’ve Already checked to make sure that the drive doesn’t go to sleep and I’ve tried all the ports on my TWO different computers. Also, when i try to do a drive test from the smartware software it automatically says something like “Quick Drive Test Failed”.
All help is appreciated, Thanks.