My external hard disk (WD my passport) didn't accept the firmware update and no longer work!

what can i say i fed up with this product … first : it  couldn’t be recognized by the computer accidentally with no resonable reason , i diidn’t know what to do and there is not any phone no. or offices for WD in my country (egypt) … so i went  to a technician who told me to update the firm ware which i did >>>> i downloaded the latest version and followed the instructions and finally the computer reconized it , but it didn’t go the right way and suddenly it stopped and gives error and asked me to put the right device … i didn’t know what to do its already the right device and i had removed all other usb devices … i restarted the pc … and rerun the firmware but every thing gone wrong and every time it asks me to rescan and it didn’t detect it … i went back to the technician  and he told me to get an older version of the firmware and try it <<<<<<<<< i have searched every where and couldn’t find it neither on this site nor on any other one .

please help either by giving me the solution of this problem … OR , Give me the link for the OLDER VERSION OF THAT (FIRMWARE) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Waiting for your reply.

By the way my external hard drive product type is :


The drive failed and that’s why the firmware updater does not see it.

Try different cable and different  computer, if still the same issue will need to replace

thank you Mr.Wizer for your reply >>>>> i’ve tried my hard drive on 6 different computers before … and it was with the same result (the drive is spinnig when feeling it and the indicator blue light is on all the time and every thing is normal) except it couldn’t be recognized (as mentioned before)…and of course i have tried another cable as i thought that it was the issue … i have bought new one with about 10$ and still the same issue … what can i do else ???

you have tried almost everything

You can check to see if the drive appears on Disk Management to format… I doubt it since the firmware updater did not see it… 

You will need to replace the drive if not showing on management

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thanks for replying again, unfortunatly it doesn’t appear on the disk management or device manager and of course i can’t format it … does that mean its wrecked ??? this make me very upset , i’ve very important data on it and unfortunatly i didn’t have backup or anther copy of it … what about the older version of the (Firm ware ) i’ve searched every where on this site and some others and couldn’t find it (do you have one or know where can i get it?) … there must be a solution it couldn’t end like that , even the problem happenned with no reason !!!

yup… learned the hard way that important data can not be trusted to just one drive.

Will need to get the data recovered with a professional. 

what abot the older version of the firm ware ??? any help with that

You can’t go back to an older edition.

Joe

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thanks mr. Joe … all what i can do then is to wait for the next release of firm ware and see what it can do which i feel it will be hopless case >>> Never to buy any WD product again