My Book with Windows 10 not recognised

WD External and Portable SSD External SSD for Windows
1

To all those with Win 10 issues…

I also upgraded to Win 10 and my 1 TB My Book is not seen by Win 10. My PC acknowledges plugging in the USB with an audible confirmation but nothing happens in Win 10 and it doesn’t show up in Disk manager.

I have installed latest WD Smartware.

I will be borrowing a friends Win 7 PC and transferring to a Seagate external drive. I can’t afford to lose the photos on the WD drive.

2

Hi, is the drive recognized in “Device Manager”? Have you tried in a different USB port? preferably on a USB 2.0 to test.

3

I have plugged the HDD into another USB 2.0 socket (currently successfully used by a WD My Passport) and still nothing. Also used the cable in other devices and it worked fine.

It doesn’t show in device manager. I have uninstalled all the USB controllers to see if rebooting/reinstalling would work but no luck.

It does seem to point towards a HDD/Win 10 issue.

4

So here is the answer for everyone. I had the same issue as all of you. The drive would show up in Device Manager as well as Computer Management but not in My Computer. It would show up as “Drive 0” in Computer Management.

Now because the computer does not know what it is really, the “Right Click” and format is not an option.

However if you right click on it in Computer management and select 'Create Simple Volume" I believe is the option it will walk you through a setup to assign a drive letter, an option to format or not format and when it is done you will see your drive and be able to use it in “Computer”.

Hope this helps those that are not getting an answer from the company.