I just bought a 2TB my book essential from BestBuy. I installed the drive on my desktop that has Windows Vista 32bit business. It was recognized just fine and installed drivers by itself. Then I tried to install smartware and got an error, so I did not try again. I went to the forums here and found that smartware is junk, so I packaged up the files on the drive into a folder called WD so I wouldn’t mess with them and would just use the drive as a regular external drive.
I kept the drive on last night and this morning I noticed many explorer windows open. Then I went to work (drive still plugged in) and found 13 explorer windows open on my arrival back home. I checked event viewer and couldn’t figure out what was happening. So I looked at the forums here and then while looking, the USB disconnected and reconnected and an explorer window came up. So this is what is happening. How can I keep the My Book from disconnecting and reconnecting?
Edit: ok it has done this 3 more times. USB reconnects by itself and an explorer window pops up for the drive. I have closed all 3 explorer windows, and checked event viewer and cannot find anything. Please would someone let me know why it does this? I have another external drive (old Maxtor) that has never caused this issue.
Edit2: after looking at more posts, I see that this drive has issue with random disconnects. I found the setting in power options for USB suspend, and it was already disabled. This means the disconnects will continue. I am thoroughly disappointed in this drive. I do NOT want to crash my computer or lose data to a BRAND NEW drive that disconnects randomly. WESTERN DIGITAL SHOULD BE ASHAMED! That being said when I have had this drive only 24 hours.