I have two My Book Duo 16TB that are connected on different USB 3.0 (Gen1) / 3.1 (Gen2) ports. Running Windows 10 on AMD Ryzen ( AB350N ).
The moments the drive go to sleep, they refuse to wake up, unless a reboot is done.
Disabled USB Selective Suspend Setting. Also disabled all the power management on the USB Hub devices, forcing the ports to have power. In other words its not that the USB ports loses power when after a while and can not access the device. So far the issue persists. MBD goes to Sleep. Never wakes up.
Interesting enough a small USB 3.0 case, that has its sleep managed by Widows has no issues. It goes to sleep and wakes up as expected. For some reason the issue seems to be the MBD USB controller, not responding…
Very annoying and not what one expect for 550 euro products. I have a older 12TB MBD case i got second hand and later i will try with some other brand drives to see if it happens on those also.
Well, tried a 3TB drive in the extra enclosure i had. Did not work. It seems WD Duo / etc enclosures only support WD drives. So that got me worried… if WD drives are needed, … what happens if a enclosure dies? Can i access my data.
I tried this using my reliable Sharkoon external drive bay. And … drive is found but no data can be found upon it. It seems that our good friends at WD are using a custom allocation on the drives, so it only works in there own enclosures.
And bye bye WD for that! I refuse to have drives that can not be used without the specific producer his enclosure. I will probably strip the drives out and put them into another 3th party solution. And yes, warranty is a issue but so is selling drives that can only be used in one enclosure type is much worse!
I do not know how those drives are linked to the enclosure, but it makes data recovery a issue. Especially if a drive may be linked to specific enclosures, what i suspect.
Hello,
Have you tried contacting WD Support about this. Please note that this is a user to user community.
I ordered a 3th party NAS, pulled the drives out of there WD enclosure, reformatted them and solved all my issues in one go.
- Correct disk power on / discovery.
- Correct disk power down ( OS managed. No more min 10 minutes. ).
- Data accessible without being linked to WD case.
- Better heat management
- No need for WD utilities.
I have no complaints about the drives beyond the 5 second tick sound ( what is normal it seems to lubricate the drive ). For me this topics can be closed.
