Both went south without any warning… these were supposed to be my back ups. Switched to WD after two Seagate drives bailed. My Book keeps saying that I need to initialize the drive, when I tried, there was another error message. My Passport suddenly wouldn’t open and the error message said I couldn’t use the drive until I formatted it. Haven’t done that yet. If anyone out there can help and teach me how to retrieve my files I would really appreciate it.
I did try to open a case via Email Support, but WD’s system won’t let me. When I tried to register My Book, they said it was not eligible for registration (I bought it less than 2 months ago). This comedy of errors is not much of a comedy.