My Book 3T and My Passport 500GB

Both went south without any warning… these were supposed to be my back ups.  Switched to WD after two Seagate drives bailed.  My Book keeps saying that I need to initialize the drive, when I tried, there was another error message.  My Passport suddenly wouldn’t open and the error message said I couldn’t use the drive until I formatted it.  Haven’t done that yet.  If anyone out there can help and teach me how to retrieve my files I would really appreciate it. 

I did try to open a case via Email Support, but WD’s system won’t let me.  When I tried to register My Book, they said it was not eligible for registration (I bought it less than 2 months ago).  This comedy of errors is not much of a comedy.

Hello,

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