My 2TB WD Elements Capacity Shrunk to 37.26GB When Formatted in Win7 64-Bit Disk Management

WD External and Portable SSD External SSD for Windows
1

Hey Guys,

 I had bought a new 2tb WD Elements and i wanted to partition it so went to disk management (operating System - Windows 7 64-Bit) and deleted the existing partition. then when i was about to create a partition, the total size it’s showing is 37.26gb in mbr and 37.16 in gpt.  There is no other unallocated space. 

    How can i get back my full capacity. Please help

 

WD Elements.jpg
WD Elements.jpg1600×900 309 KB

2

Hi there and welcome to the WD community.

On this case, what happens if you connect the drive to a different computer and try to reformat it ? And regarding this computer, try to make sure the computer has the latest updates installed this is really strange behaviour.

1 Like
3

Hi ArMak,

   yes ive checked that my laptop has the latest updates and i’ve also deleted the partition on another computer but still the same result. 

   I’ve been scouring the web for a similar case and i’ve a couple of them but their’s was 1tb and they got it fixed by removing the harddisk from its cover, plugged it directly to the pc and they uesd a dos program by the name of ‘Capacity restore tool’.  The thing is i cant do it like that because mine can’t be done like that because the hdd and the board are attached which cant be separated and plugged to pc. I need to find another way to fix it. i’m not sure if its the right term but i think the name for this problem is LBA Error.  

  Any Ideas how to fix this?

4

Hi,

Have you tried doing a full format on the drive to see if this helps you fix the size on the drive?

1 Like
5

I’ve tried everything my friend. i did full format, zero wipe… but nothing seems to work. my drive says it’s still 40Gb

6

This is weird, was this out of the box or was this after trying to partition the drive ? 

1 Like
7

No. it wasnt.  I had used it for a day or 2 beore i tried to Format it. That’s when this happened.

8

i had the same exact thing happen, my wd 2tb mybook was fresh out the box, it only reads as 37.24gb … if there is a solutions please fill me in. thank you in advance