Missing Uploaded Photos on WD Wireless Passport

WD External and Portable SSD My Passport Wireless SSD
1

Hi there

I have never had any trouble until today with my Wireless Passport and was wondering if someone could please help.

I uploaded photo’s onto the passport using the iPhone app (My Cloud), like I usually do. Everything was fine and according to my phone, uploaded successfully and automatically deleted off the memory card. However, when I connected my passport to view the photo’s on my Mac, they simply weren’t there.

I have gone through all the existing files but can’t find the photo’s anywhere?

Thanks in advance.

2

Can you see the pictures when using the mobile app even though they can not be seen on your computer?

3

Yes, they show up on the app but not on the laptop. Although they didn’t upload like they usually do- into a folder with the name being the date that they were uploaded. I have to individually view them under ‘All Photos’.