Locate old files on passport; new computer

WD External and Portable SSD Portable SSD
1

I had previously backed up my entire laptop’s contents onto my passport. That laptop then crashed and I now have a new laptop. I need to transfer/copy some of the old files from the passport onto my new laptop.

When i plugged the passport into the new laptop and installed all of the needed apps, it proceeded to backup the current laptop’s contents onto the passport device. I now cannot find ANY of the old files FIRST backed up off of the FIRST laptop. Any idea how to locate the files? Have I somehow copied over the previous files? Am i looking in the wrong spot? Any ideas or help would be very much appreciated!! Thanks in advance!

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What OS do you have and how did you backup? Try enable show hidden files and see if that helps.

Joe

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I did uncheck the hidden tab and no change was made.

After “digging” through my files under the retrieval tab i was able to locate my old files! But they are all in a dark gray color and i cannot open or retrieve them. any idea how to “activate” them again? Thanks!

4

Why does this say solved when it isn’t?  the files are found, but not accessible - which is useless (it seems).  I am trying to avoid the same problem but so far no one has replied to my topic. :frowning: