I just bought a new Elements portable drive 2TB and I had problem with the connector. So I opened it and the disk looks very different from previous elements drives so I am assuming it’s fake.
Hi @Gregor82,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
