Inquiry About Noise from New WD NAS RED PRO 8TB Drive

WD External and Portable SSD Portable SSD
1

Hello WD Community,

I recently purchased a WD NAS RED PRO 8TB drive, and upon first powering it up, I noticed a persistent clicking noise. I have attached a video below that captures the specific sound the drive is making.

noise.mp4

I am concerned about whether this noise is normal for this model, or if it indicates a potential issue with the drive. Could anyone provide insights into whether this is typical behavior? Should I consider applying for a replacement?

Thank you in advance for your assistance!

2

Hi @yhuang94
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: