Help! my WD (my book) will not open anymore

WD External and Portable SSD External SSD for Windows
1

own an HP 110-124 w/ Windows 8 - 64 bit, I refreshed the computer with the external drive plugged in & now it won’t open thus I can’t see any of my files ( it was working fine before ) and I have connected it to another PC with no luck

the computer ‘recognizes’  it as a Local Disk and will even show up in the ‘Devices & Printers’  window

I get 2 messages : 1. this device cannot start  ( code 10 )   2. the parameter is incorrect

CAN ANYONE PLEASE HELP ??

2

I am in the same boat. It all of a sudden just stopped opening up for me. I would love to hear any suggestions on how I might be able to solve this problem as I have a ton of stuff saved on it. I would like to know if there is a way to get the files off of this if I can’t get this to work properly.  PLEASE HELP!

3

Hi,

You could try and create a system resuce disk. Have a look here  http://www.sysresccd.org/SystemRescueCd_Homepage

It is pretty straight forward to create the USB boot stick and once in you can try the Test-Disk or PhotoRec to try and recover the data, it worked for me aon a disk that just refused to be recognise by anything. I’m sure if the disk is still spinning you should be able to get some data off. then you can start playing around to try and get it working again.

4

drumstix wrote:

own an HP 110-124 w/ Windows 8 - 64 bit, I refreshed the computer with the external drive plugged in & now it won’t open thus I can’t see any of my files ( it was working fine before ) and I have connected it to another PC with no luck

the computer ‘recognizes’  it as a Local Disk and will even show up in the ‘Devices & Printers’  window

I get 2 messages : 1. this device cannot start  ( code 10 )   2. the parameter is incorrect

CAN ANYONE PLEASE HELP ??

When you say you refreshed the computer what exactly did you do, or do you mean?

5

p00h_bear wrote:

I am in the same boat. It all of a sudden just stopped opening up for me. I would love to hear any suggestions on how I might be able to solve this problem as I have a ton of stuff saved on it. I would like to know if there is a way to get the files off of this if I can’t get this to work properly.  PLEASE HELP!

Does the drive show up in Disk Management?

6

I am also having this problem all my files are on the My book and its not opening what can I do

7

Itsouts wrote:

I am also having this problem all my files are on the My book and its not opening what can I do

Did you check to see if your drive shows up in Disk Management?  Try another cable, power outlet, port, and computer to see if it works in any of those places. 

8

Yes it is in disk management and I have already try all the options When I try ot unlock it it all works but the My does,nt show up anywhere

9

on the HP that I have  it means refreshing the computer to factory settings , just like buying it new

…it sounds like reformatting to me… so that’s what I did, with the external drive plugged in  

10

Itsouts wrote:

Yes it is in disk management and I have already try all the options When I try ot unlock it it all works but the My does,nt show up anywhere

So, you’re saying that it unlocks, but nothing shows up?  If that’s the case, then you most likely have corruption on the drive.  I would look online for some data recovery software, and try to recover as much of your data as you can.  If you can find one that can restore your partition that would be best.

11

thanks, I checked out the page , and yes the external drive is still spinning

now, when I make the recovery CD  & try to recover the files, I’m going to need another drive to

save/transfer  the files to right?

12

Yes, you will.  I always keep my data in at least two locations - two separate drives.  I’m such a phobic about my data that I have it in 3 locations just to be safe.  I lost critical data once because I didn’t take backing up to a separate drive seriously.

13

thanks to everyone who responds to these posts -  really  appreciative!  

I saw in Disk Management that my external drive is ‘healthy’   but  that the free space is 100%

if all data did get erased,  is making a recovery disc futile? 

also in Disk Management, right next to the gigabytes in the drive,  there are the letters ‘RAW’  , what do they mean?

14

drumstix wrote:

thanks to everyone who responds to these posts -  really  appreciative!  

I saw in Disk Management that my external drive is ‘healthy’   but  that the free space is 100%

if all data did get erased,  is making a recovery disc futile? 

also in Disk Management, right next to the gigabytes in the drive,  there are the letters ‘RAW’  , what do they mean?

That you no longer have a partition, but that there is nothing wrong with the drive.  You will need to get some data recovery software to restore the partition or restore the files.  If there is corruption in some of the files, you won’t be able to recover them.

15

By the way, you never did answer when I asked what you did when you “refreshed” the computer.  If you restored it to factory default, and the drive was attached, then most likely the restore wiped the drive.  A full factory restore will wipe the data when it’s done.

16

Besides Bill’s supestions there is a last ditch thing that sometimes fixes a Raw drive. That is running a command prompt to convert FAT32 to NTFS This links explains the steps  http://support.microsoft.com/kb/214579 . Recuva http://www.piriform.com/recuva is free data recovery software. EaseUS has this   http://www.easeus.com/datarecoverywizard/recover-raw-drive.htm

Joe