Help! Cannot Access My Book

WD External and Portable SSD External SSD for Windows
1

My “My Book Essential Drive” stopped sowing up on “My Computer”. It used to show on “My Computer” and, all of the sudden it stopped showing, disabling access to the drive making use of File Explorer.

It shows on “Devices and Printers” and also on “Device Manager”.

Can you guys help me out?

INFO:

My Book P/B W DBACW0020HBK-01 S/N WCAZAE423747

My computer runs Windows 10 Home 64 Bits

Thank you for your support.

Bets regards

2

There can be various reasons for a Hard drive stopped being detected. These reasons are:

  1. Faulty/Unplugged data cable
  2. Disabled drive in BIOS
  3. Missing ATA/SATA drive drivers
  4. Drive not receiving power
  5. Damage to a hard drive

Apart from damage to a hard drive, if there is any other issue then you can try the below fixes to resolve the issue:

  1. Connect ATA/SATA drive with another cable port
  2. Enable the drive in BIOS
  3. Update the drive drivers
  4. Initialize the hard drive
  5. Format the drive

Hope it will help!

3

Thank you for your support!

I think the problem bust fall within 2. or 3.

Would you be so kind to give me some pointers as to enable the drive in Bios?

Also, I tried checking for updated drivers but was not able to find any. Would you direct me to it?

Thanks a lot!