G-SPEED Disq Drive " DEAD " help

G-Technology G-SPEED & G-SAFE
1

Hello,

I’m using my G-speed 12To since 15 days , all was perfect but yesterday when i tried to start it ,it’s not detected in my mac pro , the 4 leds are in RED , the G in red too ,and when i checked in G-speed utility ,i can read :
-Disq Drive DEAD
-Logical drive DEAD

So please any solution to this problem ???

it’s realy an emegency
The data is not important but i need to use my G-speed again.

PS: excuse my basic english

Thanks in advance

2

@wahidus

I recommend calling in to our support for assistance. We will need to know a few specifics. We might be able to support your specific language check our page here: Phone support