Files opened from Extreme Portable 1TB cease to be accessible after about 15mins

Portable SSD Extreme Portable SSD
1

As title. The files are still there, it’s only that I will need to close and open again. Not fatal, but really annoying.
Anyone knows how to fix it?
Thanks.

2

Hi @Siliconmosaic,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

3

@Keerti_01
Not yet. Will do. Thanks for the reply
Kurt

4

Have you fixed it? If yes, then can you please tell me how you fixed it?

5

Hi Sandra,
The supporting team asked me to format the disk and see if it works. I did and it seemed to work initially. However, after a few days, same situation happened again. However, I was too busy, did not follow up with them after that.
You might want to try and see if it works.

6

"I’ve had similar issues with external drives in the past. It’s always annoying when you can’t access your files. SanDisk Extreme SSD Failure: Tips to Prevent from Further Damage

7

Thanks for your help. I got their feedback. SanDisk suggestion is that, the portable SSD is suitable for a vault only. So, it’s better to copy the file to local computer for editing and save it back when done.
Well, kind of resolving the problem…
Best,
Kurt

8

Hi Sandra,
I got their latest feedback. SanDisk suggestion is that, the portable SSD is suitable for a vault only. So, it’s better to copy the file to local computer for editing and save it back when done.
Well, kind of resolving the problem…
Best,
Kurt