In having the same issue on mines too i think it’s a firmware bug
For me, that message stays on until battery dies, and is not LETTING me get out of it.
The only thing I can do:
Mount storage to my tablet
Use “MNTCMD” to inject commands, if the tablet recognizes the device or not
This is UI and everything, copied from MNTCMD
Use this code:
/brws slt.3
/inj stp-scrn-9
Injecting…
Done
/hrd-rbot slt.3
Force a hard reboot? [Y/N]
Y
Rebooting…
Done
/ext
Are you sure? [Y/N]
Y
I have this problem on 2 Clip Jam players. The new one started doing it a few months after buying.
• music will suddenly stop playing & when I look at the Clip Jam it says either “File format not supported” or “card not recognised, please re-insert”
At this point I might be able to reset or get it working again, but generally not & I have to use the internal memory. Later it will work normally again for roughly 1-5 days & then happen again.
The first player I had started doing this & it got increasingly often until ultimately it just would not work with an SD card at all.
I bought a new one & all was fine at first, but then it started doing the same thing.
I have several Sandisk 16gb class 10 cards & it doesnt seem to matter which card I use.
All my files are mp3. I can listen to a particular album one day & its fine, the next it has this problem. Then fine again - so i dont think its the files, but the player itself.
My firmware is 1.15 but I cant update because it seems to be windows only & I don’t own a computer with Windows.
I have it too.
