Help please. Suddently my 500 GB Extreme Portable SSD is not showing up in Windows Explorer. When I connect it to my laptop via USB C X USB3 A cable, the laptop makes the same noise it always makes when I connect a USB drive, however it doesn’t show up in Explorer hence I can’t access its contents. It has always connected fine to my personal laptop, my work PC and my offline laptop. Now it won’t connect with any of them. Has this happened to anyone and what is the fix?
Hi @jeffnote ,
Please refer to the article Windows Or macOS Cannot Find My Drive (Drive is not detected by host system):
https://kb.sandisk.com/app/answersweb/detailweb/a_id/8167
Please contact the SD Technical Support team for best assistance and troubleshooting:https://kb.sandisk.com/app/ask
Thanks for reply however the link to the article has expired
If a SanDisk Extreme Portable SSD 500GB is not appearing in Explorer, try the following steps: 1) Ensure the SSD is properly connected and recognized by the system. 2) If not recognized, go to Disk Management in Windows and assign a drive letter to the SSD to make it visible in Explorer.
For added safety, it is recommended to utilize a backup software such as EaseUS Tool Backup to safeguard your crucial files. This software is designed with a user-friendly interface and offers various backup options. Additionally, you may consider utilizing EaseUS Data Recovery in the event of lost or corrupted files. This powerful software is intuitive to use and offers a free trial for your convenience.
https://www.easeus.com/computer-instruction/tips-for-recovering-your-data-on-brokensandisk-extreme-ssds.html
You might also want to contact SanDisk’s customer support to see if they can help or if your SSD is still under warranty. Good luck!
