Extreme portable SSD 500 GB won't show up in Explorer

Help please. Suddently my 500 GB Extreme Portable SSD is not showing up in Windows Explorer. When I connect it to my laptop via USB C X USB3 A cable, the laptop makes the same noise it always makes when I connect a USB drive, however it doesn’t show up in Explorer hence I can’t access its contents. It has always connected fine to my personal laptop, my work PC and my offline laptop. Now it won’t connect with any of them. Has this happened to anyone and what is the fix?

Hi @jeffnote ,

Please refer to the article Windows Or macOS Cannot Find My Drive (Drive is not detected by host system):

Please contact the SD Technical Support team for best assistance and troubleshooting:https://kb.sandisk.com/app/ask

Thanks for reply however the link to the article has expired