Help please. Suddently my 500 GB Extreme Portable SSD is not showing up in Windows Explorer. When I connect it to my laptop via USB C X USB3 A cable, the laptop makes the same noise it always makes when I connect a USB drive, however it doesn’t show up in Explorer hence I can’t access its contents. It has always connected fine to my personal laptop, my work PC and my offline laptop. Now it won’t connect with any of them. Has this happened to anyone and what is the fix?
Hi @jeffnote ,
Please refer to the article Windows Or macOS Cannot Find My Drive (Drive is not detected by host system):
https://kb.sandisk.com/app/answersweb/detailweb/a_id/8167
Please contact the SD Technical Support team for best assistance and troubleshooting:https://kb.sandisk.com/app/ask
Thanks for reply however the link to the article has expired
If you can rule out issues with the USB port and physical connections, the next step is to check whether the external SSD appears in Disk Management (right-click the Start button and select Disk Management from the context menu).
If the SSD appear in Disk Management but the drive letter is missing, you need to change a drive letter:
1.Right-click on your external SSD, select “Change Drive Letter and Paths,”
2. Click “Add” , select a letter from the dropdown such as F: , and then click OK.
You can also try other methods, such as updating or reinstalling the USB drivers, using a disk repair tool to fix the issue, or enabling the hard drive in the BIOS setup. (Also read: How to Fix USB Flash Drives not Showing up in Windows )
