Erase Password-Protected My Passport Ultra

WD External and Portable SSD Portable SSD
1

I have a 1-TB disk with password protected but forgotten the password. I tried Smartware but couldn’t find any Setting for removing security. I also tried WD Security by enter 5 wrong password and no option shows up for erase the disk.

Please assist.

2

I don’t know of a workaround for the issue your experiencing. Try to contact support to see what they can tell you.

https://support.wdc.com/support/case.aspx?lang=en

3

Thanks, just logged it.

4

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