Drive not showing on my computer. Any ideas?

WD External and Portable SSD My Passport Wireless SSD
1

Hello,

I have a 2tb Wireless My Passport drive. I’ve gone through the set-up instructions, connected to wifi, and easily transferred files from my laptop to the drive via wireless. However, today this stopped working.

I called the customer support line, and they talked me through some command prompts to try, but nothing has worked. They suggested to try on another computer, but I don’t have another computer, so I can’t test this out until I can borrow one from someone.

I’d like to know if any of you have had the same problem, and managed to find an easy fix for it.

I can access the dashboard, and I can only access my files on the drive if I use the USB connection. My laptop runs Windows 10 if that’s of any help.

Many thanks.

2

You can only access the dashboard if you’re connected to it via WiFi, so I’m not understanding what you’re saying is NOT working.

3

I can’t see the drive on my computer, unless it’s connected by USB. Yesterday I could see the drive on my computer, when it was connected by WIFI, under Network, but today I can’t.

It’s bizarre as obviously the WIFI is working, otherwise I wouldn’t be able to view the dashboard.

4

have you try this command \192.168.60.1 in windows explorer to see if share folder show up. If not backup your data and try to do a system+format restore to factory default.

5

Many thanks for your responses. Someone from WD Support suggested forgetting and reconnecting to the Wi Fi, which has done the trick.