Cant see all my files on iPhone

I have made a folder on my iPhone with 50 something videos, but when I navigate to it in the MyCloud app, to import them to my WD Wireless pro, there is only one file showing in that folder.

Does anyone know why, or what I can do? Its the same thing if I’m trying to locate them in the photo roll, there is just the one file showing of those files.

I can’t see all my photos or videos either. I have a few thousand video and photos on my phone, but when in the MyCloud app it says only 600…

Even if i connect my phone to the USB port, I can’t see those files in the MyCloud app even if I’m browsing my iPhone. I see them in the camera roll on the phone, but not in any other way… so how the h*ll can i get them off my phone and into my drive then?

Hi Norwegian Tiger,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.