I am having a very large problem. I had just plugged my passport ultra into my PS4 and now that i try to plug it in to my computer (like i have several times before), the passport isn’t showing up under devices and drives. I have tried to uninstall the device in the device manager then restart my computer and nothing seems to be working. I am starting to panic because I have a decent amount of pictures and videos on there because I am an independent film maker. Someone please help me, I got this external hard drive to prevent myself from losing files, but that seems to be just the case here. Also, if this helps, the WD Discovery program is saying that the drive is on “read-only” and i need to reformat it (which i can’t seem to do properly).
I have a 2TB My Passport which i plug into my PS4 Pro all the time (to watch media) and plug into my PC without any problems
I hope you (or someone else) didn’t plug it into the PS4 to use as “Extended Storage” because to use that feature the My Passport will be totally formatted (wiping your data) and encrypted by PS4 (making it unavailable to view contents in Windows)
If you did that (or didn’t) , then i’m afraid you have to send the drive to a Data Recovery Service.
Then you should have the original files on another hard drive … that’s what a “Backup” is, 2 copies of the same files on 2 different hard drives