Brand new My book 4tb not detected Win10

WD External and Portable SSD External SSD for Windows
1

Hello I bought a Brand new WD My Book 4 Tb external hard drive at best buy, when i tried connecting to my PC the drive wont show up on My computer, Disk Management or Device Manager, i have try all my usb port 2.0 and 3.0
However my (My Passport Ultra 2 Tb) work find so i don’t understand,

I currently have Windows 10 installed up to date.
My book (Model : WDBBGB0040HBK-NESN)

Thanks in advance

2

Hello,

Make sure the drive is plugged in directly into a wall outlet.

3

Yeah I already try this and it did not work.

I have test the drive on 3 different pc now
two on windows 10 and one on vista, none of them detected the drive