Backup Volume Selection Box in Smartware

WD External and Portable SSD Portable SSD
1

My Smartware Retrieve tab does not have a Backup Volume Selection box. 

My Windows XP computer crashed.  I had an complete backup from the day before.  On my new Windows 8 computer I can view the backup volume in file management and have verified that the files are there, but I cannot retrieve them using Smartware because the volume does not show up  All I can do in manually copy the files over, which will be very time consuming.  How can I select the volume I want?

2

When retrieving a backup from another computer the retrieve option available is to one folder. This is pretty similar to dragging and dropping the entire backup volume to the desired computer.

You could have issues if the backup was done with and older version of Smatware and you are retrieving the files with a later version

For more information on retrieving your files, please see the links bellow.

After upgrading WD SmartWare, backups made with prior versions of the software cannot be retrieved

http://wdc.custhelp.com/app/answers/detail/a_id/5471

How to retrieve a backup using WD SmartWare Version 1.6.x and earlier

http://wdc.custhelp.com/app/answers/detail/a_id/3829

3

I bought the drive 2 weeks ago.  It has Smartware 2.1 and it has not been upgraded.