4 TB Extreme Portable SSD - Slow loading and deleting and random long pauses in playback

Portable SSD Extreme Portable SSD
1

Hi,

After working well for several months, my Extreme Portable SSD 4 TB has started:

  • Very slow loading of files. Video files take 10-20 sec or more before beginning playback

  • Video files will randomly pause for 10 or more sec.

  • Deleting files take 10 or more seconds.

  • This happens with different media playing software. The deleting problem happens with different file file managers.

  • I don’t see any of these problems with other (non SanDisk SSD drives or HD drives).

The drive has 2.2 TB free.

This is very frustrating. Any suggestions are most welcome. Thanks!

2

Hi @puzzler,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: