Thank you for your posting, after reviewing this thread and a few others on this forum regarding SanDisk not honoring their warranty, I will return my new 2TB unit that only shows 465GB in Windows 10 to Amazon. I believe that it is not correctly labeled, since the case shows 2TB clearly and the box as well, but a 500GB unit would only show a capacity of 465GB. What a disappointment, I will avoid SanDisk in the future.