1TB Drive not recognized

My WD elements drive is not recognized in my 3.0 port but it is recognized in my 2.0 port.

http://support.wdc.com/product/install.asp?groupid=306

Like it sais here, it has to be compatible with a 3.0 port

What do i have to do?

STAFF????

Hi,

Are you able to test the unit on a different computer? If not, make sure to update the USB 3.0 drivers of the computer.