04-28-2014 01:31 PM
I called customer support as Tapeworm suggested, and they looked up my online support ticket submission and issued an RMA with UPS label. I just need to drop off my cut card (yes CUT - my agent said that I can cut the micro SD card in half in order to ensure that my data is inaccessible by anyone on the receiving end) at UPS and then they will send me a replacement.
FYI, you should ensure that the customer service rep records into his report that you will be cutting/drilling a hole/etc in your returning card. I wanted to make sure they are fine receiving a physically broken card as evidence of ownership. This was key, since the card retains your data, since it cannot be formatted or deleted. (I even tried a 30 second microwave while in a cup of water, but that didn't destroy the card - so I ended up cutting lengthwise in half with pliers)
Thanks, Tapeworm for the suggestion to call support.