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Posts: 1
Registered: ‎07-30-2019

iXpand Base not working with iPhone or Windows 7

I've got an iXpand base which has worked well with an iPhone 8 up until recently. Now, when connected, it says the base isn't recognised.

 

I've attempted to plug the base into a Windows 7 laptop to update the firmware. The base appears as a removable disk, but the firmware update tool says the iXpand base unit isn't detected.

 

What can I do to get the base working with the iphone again?

 

Thanks for any help.