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Things to know before contacting SanDisk Technical Support

SanDisk is proud to offer world wide support services for the wide  variety of  its  products that are available in today's market.
There are certain pieces of information a user can be sure to obtain, prior to contacting Techincal Support or Customer Service. This is in order to ensure a timely and accurate response.
To obtain information in order to contact us or view the hours of operation, please visit the Technical Support Contact page. E-mails may also be sent to
In order to better assist you, please have the following information ready prior to calling or sent via E-mail to
  1. First and Last Name
  2. E-mail address: Used for support purposes only. This address is not sold, nor used for marketing or sales purposes.
  3. Contact number: Should the call be disconnected for any reason we would be more the happy to call you back.
  4. Model Type: Such as V-mate, micro2, Titanium, etc.
  5. Model Number: Typically located in the battery compartment in our line of Mp3 players. This code is generally a combination of letters and numbers.
  6. Summary of issue at hand: This can be a small summary of the particular issue at hand. For example, "My cruzer is not detected by my computer. I have tried ...."

    The more accurate the issue at hand is explained, the quicker the steps in troubleshooting process. Prior troubleshooting on the device is encouraged, relaying the results of your troubleshooting to the Technical Support Representative will also speed up the process.
If you have previously contacted SanDisk, please provide your prior Case / RMA number


Best Regards,
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