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Newbie
Posts: 7
Registered: ‎10-21-2010

e250 Recovery Tool

How do I get past the "Welcome Recovery Tool" message after my e250 crashed?

 

I turn my player on & get a black screen & an illuminated blue ring.

 

Is it possible to find out my e250 version, while in this Recovery Mode, so I can download any available firmware/software/updates/ fixes?

 

Thanks,

Jerome

Highlighted
SanDisk Professor
Posts: 473
Registered: ‎07-28-2010

Re: e250 Recovery Tool

Once you connect it to the PC while on recovery mode it will be recognized as 16MB format drive. Inside that drive will be  a file "Version.SDK". You will find the version number there.

 

Much simplier step  is to check the back part of the Sansa bottom right if it says e250 or e250R.

http://forums.sandisk.com/t5/User-guides-Firmware-Software/Sansa-Firmware-Thread/td-p/185348

 

If updating the Firmware does not work, create a folder inside 16mb format drive and rename the folder to Sansa.fmt. Note that this will do a force format on the device erasing all files once you unplug it.