Its not working at all. I called customer support as well and they sent me a link for downloading the firmware(which I’ve tried before and it still gives me an error code 1003) but I followed the instructions (opened and unzipped the file and unplugged my sansa and it went back to the same screen as I originally started off with: Load image failed Switch to recovery mode) I’m going to call again and ask …again Because my mp3 will not load the firmware as much as I have tried )
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