User guides | Firmware | Software

[bananaKID630]

The sansa updater will not install for me!!!!! PLEase HELPPP

[Tapeworm]

Check your firewall and/or anti-virus software. It may be blocking connection with the server in its effort to protect your computer against internet nasties.

[guiness]

I also can not dowload the SMC using the direct download link. I get a simple "file not found" message.

Before you say anything tapeworm, I absolutely, positively do not have a firewall or anything of the sort. And I tried 2 browsers, both with the same result.

It seems there are many of us here that can not download it, and that's just those of us who bothered to register and complain - could someone please have a look at the link and see what's wrong.

edit: I see in another thread 

http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&thread.id=1&view=by_date_ascending&page=14

that the SMC is only available via the automatic updater. You'd think that would be worth mentioning here, since there are links to the old page everywhere.

Message Edited by guiness on 02-02-2010 10:09 AM

[auareldo]

Hi,

The sansa updater is still on 1% for downloading the manual and 6% for the media converter.  It does not tell me where it is saving the files, and it does not say what website it is going to to get the downloads from.

WHY DO I HAVE TO LEAVE MY SANSA FUZE CONNECTED TO THE COMPUTER THE WHOLE TIME IT DOWNLOADS THE MANUAL AND MEDIA CONVERTER? 

I am going to have to leave it plugged in over night for this download to finish and that does not seem right.

When I disconnect the fuze, the download has to start over again! This is the worst thing ever! 

I am very frustrated and I don't understand how this updater program is supposed to help me.

Where did other people download the manual and new media converter from?

Message Edited by auareldo on 02-06-2010 10:07 PM

[Tapeworm]

---

auareldo wrote:

Where did other people download the manual and new media converter from?

---

Fuze Manual

The media converter still has to go through the Updater.

[UrbanBounca]

I'm on the verge of packing mine back up for a refund, and getting an MP3 player that I know will function, an iPod.

• I shouldn't have to connect my Fuze to download SMC, which can take over two hours on my connection.
• My Fuze is showing as "Critically Low" on Windows 7.  This wasn't a problem until the most recent firmware update, which indicates a failure on SD's part.
• Why can't I drag and drop an MPEG-4 or AVI video on my Fuze?

[jokers]

I have had a very difficult time attempting to install the SANSA UPDATER program on 2 BRAND NEW HP computers (1 desktop, the other a laptop) running Windows 7 64bit.  The updater installs to exactly 76% everytime and then displays a lovely message: "INSTALLATION FAILED, PLEASE TRY AGAIN LATER".  After attempting to install this 50-60 times, i think there must be an issue between the software and W7 64bit.  Does anyone know when the Sansa Updater/installation program was last revised (mm/yyyy) and under what OS versions it is compatible?.  I have consulted several IT administrators regarding my problem and they have mentioned the W7 64bit has ALOT of compatibility issues with software developed for 32bit machines.  The firmware was updated manually.... Is the SMC really worth this much hassel, or is there a better MC available that works as well as the SMC is supposed to? (i don't know... SMC doesn't work on my pc's)

Just asking??

[Ian]

I bought a Fuze and the Firmware updater will not even load on my PC. I can't get any sense from Sansa support. The media converter tells me that the player does not support video. As far as i'm concerned this product is a load of rubbish and if I had not got it so cheap I would throw it away, although it does play music.

[Graverobber]

It's easy to get Photos onto the Fuse. Make SURE that the photo is (1) a .JPG file and (2) the file size is UNDER 770 Kb. That is the largest file I have successfully transferred. Then simply copy and past the file. I opened windows explorer and did it that way. BMP files do not work.

This is just an answer for PHOTOS ONLY. I'm not talking video.

[arnold1049]

I have the same problem as everyone else. Can't get the updater software to install. Keeps giving me a message to wait until Windows recognizes the player, then click "Finish" to complete the installation. Needless to say, that never happens. Thanks, Graverobber for the workaround on the pictures. I'm going to give it a try, as that is the primary reason I bought a second Fuze. Thank heavens I'm not working with videos as so many of you are. Sure hope someone, somewhere comes up with a

solution to this problem.

Thanks.

Maureen