SMC Crash- MP4 Files

I have QT 7.6 installed so that doesn’t appear to be the issue.   Contacted tech support and they recommended uninstall/reinstall of SMC first.  SMC does not show in my list of programs to unistall (gotta love Vista) so not sure how to unistall.  I tried reinstall, but problem persists.  Support stated if the uninstall/reinstall doesn’t work, then the fuze player must be corrupt and to format it ?? WTF ? this has nothing to do with the player…The problem is that copying the .mp4 directly to the player works but the fuze doesn’t recofnize or list the file to play, thus I attempt to convert the .mp4 files within SMC but SMC crashes (it’s a video file directly from an Flip Mino HD )…How is a reformat of the player going to fix this ??

Anyone else had any luck getting SMC to open an .mp4 that was previously crashing…or the end goal, to play on the fuze ??