hi, i have the e260R 4G player that i bought december 2006 and it came with the Intervideo version of the media converter software. i recently bought a new laptop with windows vista premium OS (i never tried using the media converter before this, so don’t know if it’s a vista compatibility issue i’m having but according to the sansa techies it isn’t). my laptop is a acer 5570Z and the specs are: Intel Pentium dual-core, 1.73Ghz, 533MHz FSB, 1MB L2 Cache, 1GB DDR2, and 160GB HDD.
first i had problems installing the media converter, the computer recognized it but i could not initialize installation, but finally got around that by opening files directly and installing through the help of the sansa tech people. i also reinstalled the latest version of quicktime on my computer.
theoretically i have everything i need to convert the videos, i.e the media converter software installed the latest version of quicktime, and i’ve tried converting both mp4 and avi files but they will not convert. (note: my player is recognized in the software, it’s there and i have nearly 2G free, so that’s not the issue)
i see the vids in the preview of the media converter software and they seem perfectly fine but when i click to convert, the “convert progress window” pops up and it looks like it wants to convert but nothing happens and then that window closes and the next window where it has “destination, conversion time, finished, unfinished, failed reason(s)” listed, it always says “0 finished” “1 unfinished” and it never lists any reason for failure!!!(note: i am able to convert pictures and the video sizes that i’m attempting to convert are from 60MB to 220MB and are all on the local drive and have tried cutting them to 5-8min segments but nothing works)
i’ve spoken to about 3 or 4 sansa techs, but have not been able to solve this issue. the last one i spoke to said that there is something missing on my computer, but of course he was not able to tell me exactly what that was, possibly some codec but i’ve installed the latest codec pack for windows media player, and also divX and xVid, so all of that is there, but i’m bit weary to install anything else since i have absolutely no clue as to what i need if anything. i’ve also reinstalled the media converter software and tried reinstalling quicktime with it, but nothing is working! PLEASE PLEASE PLEASE SOMEONE HELP ME! I’M GOING CRAZY AND AM ABOUT TO THROW THIS PLAYER OUT THE WINDOW! i would be ever so grateful for anyone’s insight…am beginning to realize now why most of the world have ipods…