Thanks for your quick response. These are the steps I have done thus far: moved butoon to hold, powered down, unplugged usb cable, held record button in while plugging usb cable back in. Display came up as: " Welcome to Recovery Tool" below it: usb cable connected, enter usb2.0 MSD mode.
When I click on: My Computer icon, it will now show: 16MB-FORMAT (E:).
Is there something else I should be doing? Right now, I get the black screen/blue illuminated ring with the above message.
Thanks,
Jerome
