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Newbie
Posts: 2
Registered: ‎11-23-2011

Fuze screen issues

I have a fuze that has a screen issue at times where the screen blurrs and you cannot read it and the device is very hard to navigate when this occurs.  I suspect that the os needs to be re-installed but I'm wondering where to download it from. Is the firmware considered the os on these?  I just bought  4 of these from tiger direct about 2 months ago or so and am just having the problem with one of the devices.  They were all refurbished and not sure if they are returnable after 30 days.  What are my options?  The firmware version is 02.02.26a

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SanDisk User
Posts: 52
Registered: ‎11-02-2011

Re: Fuze screen issues

Try resetting the unit by sliding the spring-loaded power switch up and hold it there for a good 20-30 seconds. Release and see if it will then start up normally.

 

Moreover for updating the OS,follow the link :- http://kb.sandisk.com/app/answers/detail/a_id/4/~/sansa-player-is-frozen-with-the-blue-ring-illumina...

 

If not, return it to where you bought it or contact SanDisk directly for a replacement under their 1-year warranty.


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- Nayan007
SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: Fuze screen issues


@nayan007 wrote:

 

If not, return it to where you bought it or contact SanDisk directly for a replacement under their 1-year warranty.


Whoa, hold on there Bucky! Smiley Surprised

 

The OP said this was a re-furb bought from Tiger Direct with only a 30 day warranty, and that he has already had them 2 months. SanDisk only warranties new products, not re-furbs, so he's out of luck.

 

If the reset doesn't work, and I don't think that it will, updating the firmware will do nothing either.

Newbie
Posts: 2
Registered: ‎11-23-2011

Re: Fuze screen issues

Exactly right there!  Guess I'm probably out of luck!