05-13-2009 11:13 AM - edited 05-13-2009 03:21 PM
Hmm, I just got a refurbd View 8gb from buy.com. I wonder if they will exchange it for a fuze. I was hoping SanDisk hadn't given up on the View yet. I would love slotMusic support, or just bug fixes.
Message Edited by vdex34 on 05-13-2009 06:21 PM
05-13-2009 02:17 PM - edited 05-13-2009 03:30 PM
Hi guyz. This is the followup reply I just sent off to SanDisk North American Technical Support (Email) today.
Richard, or to whomever it may concern at Sansa Tech Support:
I will extend to you the benefit of the doubt ... that you simply did not understand the issues involved when you referred me there.
9 - <added here after the original was sent> lack of "wraparound" navigation ... a very severe inconvenience and functional limitation for users with lots memory and lots of loaded content.>
10 - & MANY OTHER ISSUES .... please read the forum thread yourself and please Richard, and/or anyone else reading this ... PLEASE forward this on to your senior colleagues and on to management
Message Edited by mischasansa on 05-13-2009 03:30 PM
05-13-2009 04:06 PM - edited 05-13-2009 04:07 PM
I have to admit its a fustraiting situation. Sure would of been nice if SanDisk had posted something here a bit back BEFORE I blew money on 2 of these player, one for me and one for my significant, that they were planning to abandon it. Blew a fortune on an 8 and a 16 gig version because I thought I was getting a good product with support behind it. Now the feeling I get is their saying "So sad,too bad... spend more money with us for a Fuze instead".
I've been fairly happy with mine but there are issues and I kept hopeing they would work on them not just leave us out to dry. Anyone have some suggestions on a GOOD brand/make that one can rely on for proper support?
Message Edited by bratboy on 05-13-2009 04:07 PM
05-13-2009 07:02 PM
Although I don't (yet) own anything from either of these, I'd bet the support from either Samsung or Cowon is far better than SanDisk ever will be. Take a look at the lates models from those two companies over on Anythingbutipod.com. Sounds like they put out new firwmare every few weeks if there's anything that needs to be fixed, improved, or for additional enhancements.
I would think Samsung in particular would be really good since they also make cell phones (and the processor chips in these players are actually made for cell phones, they just don't use everything). They may be a bit pricey, but they also have touch screens (which none of the current Sansa players have).
05-27-2009 03:59 PM
Fantastic Letter MR. Now to send it to Audio & Electronic Magazines to get as much exposure to their apathy. This is really stupid. Releasing a product with bugs and the last firmware update was in June 08!! What are they thinking. We need to get as much detail out in the public to get them to realize that the pubic will not stand to be treated as equipment testers. Hey- we are PAYING good money for a supposedly good product. It has no sleep function and my cheap chinese mp4 player has all the features AND IT WORKS.
Gus - Florida RSA
05-27-2009 09:01 PM
OK, guys! Calm down! There is no point in circulating this to various websites, as it's not going to help. SanDisk, unfortunately, cannot do anything to help you, for a certain reason, so please just stop protesting because it's not going to help.
05-27-2009 09:47 PM - edited 05-27-2009 09:50 PM
Yelped, you sound like you have a job application in at Sandisk.
Let us know how that works out!
No one is going to "stop protesting" (unless they just give up that they wasted their hard-earned money on a product that doesn't do as was promised). They shouldn't. You are *supposed* to get what you pay for. We didn't. Simple as that.
Maybe if all the dissatisfied owners spread the word loud & long, something would get done, but I doubt it. At least it might help stop others from making the same mistake.
...Too bad "the lemon law" only covers vehicles...
Message Edited by shadow98fl on 05-28-2009 12:48 AM
Message Edited by shadow98fl on 05-28-2009 12:50 AM
05-27-2009 10:38 PM
I for one an very dissapointed over Sansa's handling of the situation. The whole idea of updateable firmware is so they can fix the problems ppl have. Instead it seems they just want us to write off the money we spent and then give them more for a Fuze. Not going to happen. I will put my money where my mouth is and take my business to another company that will actually stand behind their products.
Which one that is I havent decided yet but I certainly am not going to reinvest in a company that basically has said "screw you, were not going to fix the existing problem". Money is way too tight these days to just throw it away on crappy support.
05-27-2009 10:49 PM
I dont own a view... I bought one and then returned it in favor of 2 connects. However the realization must hit the owners of any product that eventually they get discontinued or at the very least that when new products come out the old products take a back seat. I doubt very much that threats about taking you money elsewhere will resonate at Sandisk, when the Clip and the Fuze sell so well. I also doubt very much that publicity stunts by users will achieve anything. I feel for you all, but I have to laugh sometimes at just how mad people get over an object that in the grand scheme of things is really not important. When will Sandisk make an official statement about the future of the View? Nobody but Sandisk knows. Will they release a firmware? I doubt it. Also keep in mind that there were people using players before you that got treated the same way, and there will be people in the future in this same boat. I hope for those of you who have spent your hard earned dollars that some news comes but I wouldnt suggest holding your breath or wasting said breath ranting and raving and threatening to leave.
Did you notice this forum has a search function? Its not impossible to figure that someone else asked your question before you did, and we have answered it(probably multiple times). Check it out! Or Check out the Knowledge Base
05-28-2009 04:42 AM
I just gave up on the View. I took it in to BestBuy for a 8GB Zune, which was signifigantly cheaper, and bought the 2 year product plan and two energy drinks. The Zune works much better; no waiting for the stuff to be written after you disconnect, awesome software, and faster scrolling. I love it! Here's the kicker: they have support! I'm not trying to convert y'all to the Zune, but with better pricing I can't really sing of the View, except for the...uh...SDMHC slot. Thats the only thing the View has over the Zune.
Silence fills the empty grave now that I have gone,
But my mind is not at rest, for questions linger on.
I will ask and you will answer.