User guides | Firmware | Software

[Sciamano]

Yes I did.

Windows will say "Installing driver" when I plug the Express in the USB port (holding v-) but then will say that it can't find any suitable drivers.

[Sciamano]

no one??

[Tapeworm]

Yes, you did what? I gave you a few different ideas to try. You didn't specify what you did and/or any (explicit) results. Like "I did this, and this is what happened"

Did you follow the directions in the firmware post to the letter?

Did you copy the driver file to the Windows driver folder (on your computer) as indicated?

Did you try connecting several times (as the instructions say may be necessary)?

Did you try running Windows in Compatibility mode to emulate Vista or XP? The Express is a very old device. It's understandable newer technology may not play nice wtih it. That's how things become obsolete.

You might also try a different computer if possible. One with XP on it perhaps.

Another thing you didn't say was why you are trying to update the firmware on such an old device. Is it not working properly? If it is, I'd leave well enough alone and just enjoy it. If not, maybe you should explain what the problem is. It may or may not be firmware-related.

[Sciamano]

You asked "Did you follow the directions in the 1st post of this thread?" and I replied "Yes I did".

I followed the instructions carefully, but it does not work. As I said, the PC will recognize the Express as a STMP3600 device, but it fails to load the driver (yellow triangle with exclamation mark on the 'devices' section of 'system').

I tried connecting several times, but it always ends as above.

Sorry, I have no idea how to "run" a driver in compatibility mode, I only know how to run programs this way, but it does not seem to apply to this issue. I've tried running the Sansa Updates in compatibility mode but it still failed to find any updates.

Unfortunately I have no access to any other computer that still runs XP. :-(

Last but not least, I wanted to update the firmware because the update states it gives the Express "more random shuffle mode" which is what I hate most on the actual firmware (the shuffle not being random at all, that is).

Thanks.

[alerancur]

Hello, I see this is a very old post and it may be incredible but I still have a Sansa Express, my problem is I can't download firmware link, I get  Access Denied message is there any way it could be sent to my email alerancur@yahoo.es. Thanks

[TempHelper]

I managed to update my Sansa Express 1 GB firmware, with an old XP machine.

From page 1:

The 01.01.12 firmware is the latest release as of November, 2008 for the Sansa Express. Firmware and release notes are available below.

For (A) AMERICAS - Download ZIP file
For (E) EUROPE - Download ZIP file

Update instructions:
1. Unzip the files to your Desktop.
2. You'll see a file called "StMp3Rec.sys", move this to "C:\windows\system32\drivers\". If you already have this driver, no need to overwrite the files. You should also see another folder, this is the firmware update folder.

Plug in the Sansa like you normally would (do NOT press and hold  "-")

Open  Device  Manager.  Find  your  Sansa  Express  under  Portable  Devices.
Right click. Update driver.
Select: No, not this time, Next.
Select: Install from a list or specific location (Advanced), Next.
Select: Don’t Search. I will choose the driver to install, Next.
Be sure to check the box beside Show compatible hardware.
Highlight USB Mass Storage Device, Next.

After the above:

5. Now, open up the firmware folder and double click on "SansaExpressUpdater.exe".

Hope it works for you _-)