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Newbie
Posts: 12
Registered: ‎08-02-2007

Converter not working with vidoes...

Ok, I can convert pictures to my e260 but not vidoes.. Everytime I go to convert it shuts down with Sansa Media Converter.exe has encountered a problem and needs to close..... What can I do, if anything?? Thanks in advance...
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SanDisk Senior User
Posts: 104
Registered: ‎07-23-2007

Re: Converter not working with vidoes...

What type of video file are you converting?
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Newbie
Posts: 12
Registered: ‎08-02-2007

Re: Converter not working with vidoes...

Umm not sure...
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SanDisk Senior User
Posts: 104
Registered: ‎07-23-2007

Re: Converter not working with vidoes...



@crazy_chic84 wrote:
Umm not sure...



um...you really SHOULD know.

I mean, what's the file extension of the video file you're trying to convert?

.avi
.wmv
.mov

etc.
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Newbie
Posts: 12
Registered: ‎08-02-2007

Re: Converter not working with vidoes...

I figured it out.. I wasnt in .mov format lol.. Thanks Smiley Very Happy
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SanDisk User
Posts: 30
Registered: ‎07-25-2007

Re: Converter not working with vidoes...

How big is the file?
How long is the video?
What version of Quicktime do you have?
How good is your computer?

Huge files, ridiculously long videos, outdated or damaged codecs and "ancient" computers can all have an effect on how well this could work out for you.  Heck, maybe the converter just needs to be uninstalled and then re-installed.....
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Newbie
Posts: 12
Registered: ‎08-02-2007

Re: Converter not working with vidoes...

I am trying to do music videos... I have the latest version on Quicktime.. The converter I was using didnt convert the whole video. My computer is gaming computer, I know its capable of almost anything. I need a decent converter, if you have any suggestion would be great...Thanks again....
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SanDisk User
Posts: 30
Registered: ‎07-25-2007

Re: Converter not working with vidoes...

Is your Sansa Media Converter the Arcsoft version or the Intervideo version?
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Newbie
Posts: 12
Registered: ‎08-02-2007

Re: Converter not working with vidoes...

Arcsoft.
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SanDisk User
Posts: 30
Registered: ‎07-25-2007

Re: Converter not working with vidoes...

I would try contacting the Sansa Tech Monkeys and ask if they could send you the Intervideo version.  If I'm not mistaken, that should be the newer one......
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