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SanDisk User
Posts: 22
Registered: ‎04-16-2011

How does one write an email to tech support?

For me any support links lead to kb.sandisk.com and that has always been offline since I got my fuze+ a month ago.

 

I have especially checked with open dns, but it doesn't seem to be a dns issue. That server is just down...

 

Thanks in advance

SanDisk Guru
Posts: 16,304
Registered: ‎04-17-2008

Re: How does one write an email to tech support?

Have you tried this one?

SanDisk User
Posts: 22
Registered: ‎04-16-2011

Re: How does one write an email to tech support?

yes, that is where the link goes for me:

 

http://guide.opendns.com/main?url=www.kb.sandisk.com/app/ask

 

I can't make contact with kb.sandisk.com. Neither from internet explorer. If for you this server is reachable, I will do some further research where the problem is located.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: How does one write an email to tech support?

server works no problem for me. this might help in the future if you think a site is down http://www.downforeveryoneorjustme.com/

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: How does one write an email to tech support?

If you need technical assist, phoning seems to be faster and easier, in the end.

 

In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us

Newbie
Posts: 19
Registered: ‎06-09-2011

Re: How does one write an email to tech support?

Thank you for sharing the links.  I know I will use it if I will encounter some problems later on 

Music is my life
Newbie
Posts: 1
Registered: ‎10-06-2011

Re: How does one write an email to tech support?

[ Edited ]

i have the same problem with connecting to kb anyone managed to solve it ?