11-17-2009 09:05 AM
I have a Sansa E260R. My computer's operating system is Window Vista 34
Periodically I have a "Please renew subscription issue".
I do not use my sansa for music (strange I know). I use it for audio books which I download from a library internet site. I am within my 3 week subscription. I use Overdrive Media Console program to download from the website then transfer to my Sansa.
I can usually resolve this issue by resetting the clock on my sansa - sometimes it gets off time. - Daylight savings time etc. But this time I needed to update Firmware. - Go to Sansa.com, click on support and follow directions.
But that creates a new problem:
I either get one of two messages
The format of this title is not compatible with the SandDisk Sansa... - this usually means that I'm in Rhapsody mode and need to switch to Plays For Sure. - No problem - switch Modes under settings
The bigger problem message: When I change to mode plays for sure I get the Error Code OXC00D2772
I have tried updating Firmware
I have tried deleting all my books and re-transferring
I have tried reformatting my sansa.
I updated my Windows Media Player and its Security upgrade
A few months ago I had this same problem and I found a solution that worked - deleting the wmd file on my sansa (Go to Computer on the start menu of my computer, then click on The Sansa , click on PPI Nand. I think it was in this directory somewhere.
There was no WMD file this time.
Make sure you disconnect your sansa from time to time - so it can reset.
Well I started out with a question, because I still couldn't transfer my files due to the OXC00D2772 error message. But while I was listing the last 2 error messages that have been recurring for the last 3 hours. - I had to disconnect my sansa to change the mode to Plays For sure - and it restarted the device. (Although I have been restarting the device several times today, some magic or some combination of the above worked. I now can transfer my audiobooks again. Hallelujah!!!
I will still post this because it was difficult to find the above solutions all in one place. And since I have had this problem at recurring points in time, it might help someone else.
12-24-2009 04:08 AM
I had the problem again and found my instructions incomplete So here are the instructions from Sandisk.com/support Mys sansa is an e200 series
Update firmware: Go to sandisk.com and find out if my sansa has new software to download. - Actually just registering with this forum - brought up a message board reminding me to download new software
METHOD 1 - Using Sansa Firmware Updater
Follow the instructions on the pop up screens.
Don't forget to shut down your sansa and your computer
12-25-2009 08:17 PM
I have an E200R Sansa mp3 player. It still won't allow me to download my library books. All of a sudden, I get the message Please renew subscription. My library book has not expired for that book. I tried everything listed above and nothing is working. When this happened a month ago. Some combination worked. But I've tried everything listed in my original post.
I've clicked on reset all - everything is deleted
I've updated firmware
I couldn't find a wmd file this time.
I've switched between plays for sure and rhapsody.
Why does this keep happening and can anyone help me?