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Newbie
Posts: 1
Registered: ‎05-12-2008

Connecting Issues

I try to connect my Sansa to the computer, the wire is secure both to my sansa and to the computer. It will connect very briefly (just a couple of seconds) and then disconnect and refresh the database. I've tried unplugging and replugging, restarting the computer, holding the wire firmly in the sansa and the USB port, nothings working. Is this a faulty wire? Or is my Sansa having spazz attacks?
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SanDisk Professor
Posts: 553
Registered: ‎10-19-2007

Re: Connecting Issues

It's either a faulty cable, or a faulty Sansa.  If it's on warranty, send it back.  If it's off warranty, and if you know someone else who has a Sansa, try their cable on your player, and try your cable on their player.  If you don't have access to another Sansa, buy a cable. 

G'luck
Is this the right room for an argument?
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SanDisk Guru
Posts: 1,667
Registered: ‎01-12-2008

Re: Connecting Issues

You might also try another computer.
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SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: Connecting Issues

I've seen this cyclic connection issue with underpowered USB ports, and if when the sansa is set to "auto detect", trying to connect with an earlier PC operating system.

 

Try selecting MSC mode on the device.

 

Bob  Smiley Very Happy