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Newbie
Posts: 6
Registered: ‎12-24-2008
Accepted Solution

Computer won't recognise my Sansa e260

I run Windows 7 Home Premium. My MP3 player is a Sandisk Sansa e260.

Normally, to charge the Sansa, I just plug it into a USB port on the computer. It is immediately recognised and charging begins.

Today while I was out walking the dog, the Sansa ran out of juice. So when I got home I plugged it into the computer in the usual way. The computer didn't seem to know that it existed. It didn't start charging, it didn't show up as a drive in Windows Explorer.

I restarted the computer with the Sansa plugged in. No improvement. I ran "Scan for hardware changes" on the USB entry in Device Manager. No change.

I tried the Sansa in my wife's Vista computer (which has also charged it from time to time). Same result - the computer didn't recognise the Sansa.

Any ideas, please?
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SanDisk Guru
Posts: 16,258
Registered: ‎04-17-2008

Re: Computer won't recognise my Sansa e260

Try performing a reset before plugging it into your computer to charge. There may be just enough juice left for that. You can usually squeeze a couple drops more out of a dead battery (any type) by slightly warming it. Maybe put it in your pocket next to your body under a sweater for a while or take it to bed with you. Your body's heat should gently warm it.

 

Now that's warmed up so to speak, press and hold the power/menu button down while you count to 20. You can do this silently so people around you don't think you've flipped out. OK, now release the button and after a couple seconds, press it again to see if it will start up on it's own. If it does, put the life-support (Sansa) cable to it quick before it dies again.

Newbie
Posts: 6
Registered: ‎12-24-2008

Re: Computer won't recognise my Sansa e260

Whahaaay!  Thanks Tapeworm - it worked!  Actually I did the reset while it was still hooke dup to the computer's USB port, and the Sansa sprang to life and started charging immediately.

 

It's probably a good thing that I didn't have to take it to bed to warm it up.  At my age I think I may have forgotten how to do that!

 

Thank you very much for your help. 

SanDisk Guru
Posts: 16,258
Registered: ‎04-17-2008

Re: Computer won't recognise my Sansa e260

Whoaaa there, pardner! :smileysurprised:

 

Glad to hear it worked, but that's TMI (too much information)! :smileyvery-happy:

Newbie
Posts: 1
Registered: ‎04-11-2011

Re: Computer won't recognise my Sansa e260

 

Accepted SolutionComputer won't recognise my Sansa e260

I run Windows 7  Professional.   My MP3 player is a Sandisk Sansa e260.

Normally, to charge the Sansa, I just plug it into a USB port on the computer. It is immediately recognised and charging begins.

Today while I was out walking the dog, the Sansa ran out of juice. So when I got home I plugged it into the computer in the usual way. The computer didn't seem to know that it existed. It didn't start charging, it didn't show up as a drive in Windows Explorer.

I restarted the computer with the Sansa plugged in. No improvement. I ran "Scan for hardware changes" on the USB entry in Device Manager. No change.

SanDisk Guru
Posts: 16,258
Registered: ‎04-17-2008

Re: Computer won't recognise my Sansa e260


@rlamart wrote:

 

Today while I was out walking the dog, the Sansa ran out of juice. So when I got home I plugged it into the computer in the usual way. The computer didn't seem to know that it existed. It didn't start charging, it didn't show up as a drive in Windows Explorer.

I restarted the computer with the Sansa plugged in. No improvement. I ran "Scan for hardware changes" on the USB entry in Device Manager. No change.

Do you know for sure the battery is dead? Did you try resetting it as suggested above?

SanDisk User
Posts: 21
Registered: ‎02-02-2012

Re: Computer won't recognize my Sansa e260

Hey Tapeworm!

 

Thanks for that bit of advice!

I just wanted to add my experience.

Last nite I added a couple of audiobooks to my e260 v1 after running them through Mp3tag in my continuing efforts to descramble the order.

Then did a soft eject (Win7) and kept getting a "close all files" error message.

Looked around and couldn't find anything happening. The "write' to the Sansa was completed.

I pressed "continue" which forces an eject, disconnected the Sansa and the thing was completely dead!

No ring. No nothing. Plugged it back in and the Win7 box wouldn't recognize it.

I went through all the usual stuff, restarts, plugging and unplugging, new hardware scan, unplugging my hub and other non essentials like external drive.

Still nothing & finally ran across this thread.

The power button reset worked!

I thought I had somehow bricked it.

Just wanted to say Thanks!

 

Mustash