02-23-2010 07:50 AM
I run Windows 7 Home Premium. My MP3 player is a Sandisk Sansa e260.
Normally, to charge the Sansa, I just plug it into a USB port on the computer. It is immediately recognised and charging begins.
Today while I was out walking the dog, the Sansa ran out of juice. So when I got home I plugged it into the computer in the usual way. The computer didn't seem to know that it existed. It didn't start charging, it didn't show up as a drive in Windows Explorer.
I restarted the computer with the Sansa plugged in. No improvement. I ran "Scan for hardware changes" on the USB entry in Device Manager. No change.
I tried the Sansa in my wife's Vista computer (which has also charged it from time to time). Same result - the computer didn't recognise the Sansa.
Any ideas, please?
Solved! Go to Solution.
02-23-2010 08:11 AM
Try performing a reset before plugging it into your computer to charge. There may be just enough juice left for that. You can usually squeeze a couple drops more out of a dead battery (any type) by slightly warming it. Maybe put it in your pocket next to your body under a sweater for a while or take it to bed with you. Your body's heat should gently warm it.
Now that's warmed up so to speak, press and hold the power/menu button down while you count to 20. You can do this silently so people around you don't think you've flipped out. OK, now release the button and after a couple seconds, press it again to see if it will start up on it's own. If it does, put the life-support (Sansa) cable to it quick before it dies again.
02-23-2010 09:50 AM
Whahaaay! Thanks Tapeworm - it worked! Actually I did the reset while it was still hooke dup to the computer's USB port, and the Sansa sprang to life and started charging immediately.
It's probably a good thing that I didn't have to take it to bed to warm it up. At my age I think I may have forgotten how to do that!
Thank you very much for your help.
04-11-2011 08:44 PM
Computer won't recognise my Sansa e260
I run Windows 7 Professional. My MP3 player is a Sandisk Sansa e260.
04-12-2011 08:15 AM
Do you know for sure the battery is dead? Did you try resetting it as suggested above?
06-24-2012 10:13 AM
Thanks for that bit of advice!
I just wanted to add my experience.
Last nite I added a couple of audiobooks to my e260 v1 after running them through Mp3tag in my continuing efforts to descramble the order.
Then did a soft eject (Win7) and kept getting a "close all files" error message.
Looked around and couldn't find anything happening. The "write' to the Sansa was completed.
I pressed "continue" which forces an eject, disconnected the Sansa and the thing was completely dead!
No ring. No nothing. Plugged it back in and the Win7 box wouldn't recognize it.
I went through all the usual stuff, restarts, plugging and unplugging, new hardware scan, unplugging my hub and other non essentials like external drive.
Still nothing & finally ran across this thread.
The power button reset worked!
I thought I had somehow bricked it.
Just wanted to say Thanks!